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Hearthside Fireplace & Patio - Warwick
790 Bald Hill Rd.
Warwick, Rhode Island 02886
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We were impressed from start to finish with our pellet stove service and cleaning. The technician called prior to arrival with an update and arrived as scheduled. He was personable and professional and kept us updated as to what he was finding and the status of our service. If I owned a business I would want 10 David Peters working for me. We were happy to know that he is the technician for our area and will likely be back next year. Thank you Hearthside Fireplace & David!!
All of the employees were super helpful and knowledgeable! Love my new Pellet Stove!
I couldn’t be happier with the service that I’ve received at Hearthside. I’m a repeat customer and I’ve purchased a spa and most recently a gas fireplace insert, they’re both amazing. I worked with Peter Curran from Hearthside on both purchases and he was extremely helpful. Peter went above and beyond, I can’t thank him enough for his professionalism. Both of my purchases couldn’t have gone smoother from initial order, to the site visit, and the delivery/ final install. The owner of Hearthside came out to my home on both occasions, he’s very polite and knowledgeable. I also had the same Service Technician, Donn, who completed both installations and like everyone else at Hearthside, he’s great. I wouldn’t hesitate to recommend Hearthside to anyone. Thanks again to Peter and everyone at Hearthside!
We had a very good experience buying our first gas insert, and getting it installed. Great sales team and store displays. However, the installation was "saved" by the crew of Derrick, Bill and Brandon. When they arrived to install the unit we believed that the technical crew would come later the same day to "fire it up". However, the technical visit was not scheduled at all! After making a few calls to the office they were allowed to return in the afternoon to finish. We LOVE our new gas insert!
Admittedly, we were disappointed a bit with our sales rep however, Harold took care of us and he was wonderful to work with. He helped ensure the delivery of our fireplace was scheduled asap (this was where the initial mishap happened), was very sympathetic, understanding and apologetic for the misunderstanding. The service was so wonderful, the mishap didn't really matter anymore. We felt taken care of and installation was easy. The gentleman took his time to show my husband the features and when I followed up with Harold on another question, he was happy to assist. Our fireplace looks amazing and best of all, it is heating the house up beautifully!!