Service

We are experiencing unprecedented delays of materials.  Please be patient with us.  For more detail, please read Hearthside’s COVID Delay Notice

Please note: given the volume of service requests, we are ONLY SERVICING APPLIANCES PURCHASED AT HEARTHSIDE.  We apologize for this inconvenience, but we are struggling to keep up with the service demands of the customer’s who purchased from Hearthside.  Once the demand for service has subsided a bit, we will revisit this policy.  Again, our apologies.

Service…what sets us apart!

Hearthside strives to provide quality service on every job.  We provide:

  • Site visits for every installed project
  • Start-up for new gas appliances after the gas has been connected
  • 2 year Service Warranty for all installed products…Warranty includes:
    • All parts and labor (even if not covered by the manufacturer) from any issue in workmanship or product failure.  Not included is any damage from improper customer operation.
  • Hearthside has factory trained technicians at each location (Warwick, RI, Westport, MA, Holliston, MA).

If you need service or parts for your appliance, complete the Service/Parts Request Form.  In our busy season (the Fall), it might take us 48 hours to respond.

Complete Service/Parts Request Form
Gas Fireplace Service Technician
SCHEDULE CONSULTATION